Purchase conditions
Our Agreement The purchase agreement between you (the buyer) and us (the seller) includes all the details provided in our online store’s order solution, such as the nature, quantity, quality, other properties, price, and delivery conditions of the goods. It also includes any direct correspondence (like emails) and these terms of sale. In the event of any discrepancy, direct communications and order details will take precedence over these terms, provided they don’t conflict with mandatory laws.
Contact Information
Seller: Sleeky
Address: Waldemar Thranes Gate 72, 0175 Oslo
Email: Post@sleeky.no
Organization Number: 933 377 067
You, the buyer, are the person placing the order. We value your trust and look forward to serving you!
Thank you for choosing us, and we are committed to ensuring your satisfaction with every order.
Transparent Pricing
At our online shop, all displayed prices include VAT for your convenience. Should you wish to view prices without VAT, or if you are shopping from outside Norway, you can easily customize your view settings or indicate your location during registration.
Before you finalize your order, we’ll provide a detailed breakdown of the total costs. This includes all taxes (such as value added tax and customs, if applicable) and delivery expenses (covering freight, postage, packaging, and any handling fees). This way, you know exactly what you're paying for, with no surprises.
We believe in complete transparency, so you can shop with confidence and clarity!
Delivery
Delivery Information We strive to deliver your order swiftly! Normally, your package should arrive within 2-4 days after we receive your order. For a fixed price of NOK 79, we send all packages with tracking to your nearest post office or in-store post location. You'll receive an SMS notification once your package is ready for pickup.
Returns & Exchanges
We want you to love your purchase, which is why we offer a 14-day open purchase period from the time you pick up your item. Here’s how you can make a return or exchange:
Check the Condition: The item must be unworn, unused, and not attached to the hair. Hair products are considered hygiene products and the hair netting must not been open and must remain unattached to qualify for a return.
Pack It Up: Please return the product in its original packaging to ensure it doesn’t lose its shape or properties.
Include All Parts: Make sure to include all items that came with the product, such as any buckles.
Fill Out the Return Form: Complete the return form that was sent to you by email and enclose it with your return package.
Send It Back: Please note that you are responsible for the shipping costs of returning the item. Unfortunately, we do not provide free return labels.
Processing Your Return: We’ll process your return within 14 days of receiving the item and will notify you via email once it’s been processed.
Please remember, products must be returned with everything that came with them to ensure you receive a full refund. Any items that are returned damaged or diminished in quality due to improper handling will not be accepted.
If your parcel is not collected within a week from your local post office, it will be returned to us, and you will be charged a fee of 350 including VAT, as per the post office's regulations.
We aim to refund processed returns within 14 working days. If you haven't received your refund by then, please get in touch with us. Our return address is Waldemar Thranes Gate 72...
Thank you for shopping with Sleeky, and we look forward to serving you again!
Complaints If you find that the product you received is faulty or defective, we're here to help. Simply email us with a clear explanation of the issue. We'll review your complaint and get back to you as soon as possible to resolve the matter. Please remember to return the entire item as it helps us address your concerns more effectively.
Privacy Statement
Welcome to Sleeky! We value your privacy and want to ensure you feel confident about how we handle your personal data.
Here, you can learn how we process your personal information and understand your rights with us. If you have any questions, feel free to reach out. We prioritize safety and transparency in all our operations and take your concerns seriously.
Data Controller Information:
Name: XX
Contact Person: XX
Telephone: XX
Email: XX
Address: XX
Why We Process Personal Data
We collect and process your personal data to provide the services and products you request from our online store. Our goal is to deliver relevant content and build lasting relationships with our customers.
When We Process Personal Data
Here's how and when we handle your data:
Newsletter
Where: Our online store's newsletter
Stored Data: Email address
Usage: To send newsletters
Storage Period: Indefinitely, until you unsubscribe or request deletion
Basis: Consent
Security: Stored on a secure server. Contact us for details.
Third-Party Processor: Mailchimp
Purchases in the Online Store
Where: At the checkout
Stored Data: Name, contact information, product details, shipping and payment options, etc.
Usage: To complete purchases, handle payments, and dispatch goods
Storage Period: Typically 10 years in line with the Bookkeeping Act
Basis: Necessary for completing a purchase and bookkeeping
Security: Stored on a secure server. Contact us for details.
Third-Party Processors: Stripe.
Contact Form/Customer Inquiries
Where: Contact form on our site
Stored Data: Name, contact information, and inquiry details
Usage: To respond to your inquiries
Storage Period: As long as needed to address your inquiries
Basis: Consent
Security: Stored on a secure server. Contact us for details.
Third-Party Processor: post@sleeky.no (for email handling)
Cookies We use cookies to enhance your user experience. By continuing to use our site, you consent to this. You can manage cookies through your browser settings.
Processing Basis Our primary basis for processing your personal data is consent, except when making a purchase, which requires data for contract fulfillment and legal bookkeeping requirements.
Processing Outside the EU/EEA We may use third-party suppliers outside the EU/EEA for certain data processing tasks. These transfers are safeguarded by agreements ensuring adequate data protection.
Your Rights
Access: You can request access to the data we hold about you.
Correction: You can request corrections if we have incorrect information about you.
Deletion: You can request deletion of your data.
Restriction: You can request to limit the processing of your data.
Data Portability: You can request to transfer your data to another provider.
Withdraw Consent: You can withdraw your consent for data processing at any time.
Complaints: You can file a complaint with us or the Norwegian Data Protection Authority if you have concerns about our data handling practices.
For any of these requests, or if you have questions about our privacy practices, please contact the data controller listed above.
Thank you for trusting Sleeky with your personal information!