Returns & Exchanges
We want you to love your purchase, which is why we offer a 14-day open purchase period from the time you pick up your item. Here’s how you can make a return or exchange:
Check the Condition: The item must be unworn, unused, and not attached to the hair. Hair products are considered hygiene products and the hair netting must not been open and remain unattached to qualify for a return.
Pack It Up: Please return the product in its original packaging to ensure it doesn’t lose its shape or properties.
Include All Parts: Make sure to include all items that came with the product, such as any buckles.
Fill Out the Return Form: Complete the return form that was sent to you by email and enclose it with your return package.
Send It Back: Please note that you are responsible for the shipping costs of returning the item. Unfortunately, we do not provide free return labels.
Processing Your Return: We’ll process your return within 14 days of receiving the item and will notify you via email once it’s been processed.
Please remember, products must be returned with everything that came with them to ensure you receive a full refund. Any items that are returned damaged or diminished in quality due to improper handling will not be accepted.
If your parcel is not collected within a week from your local post office, it will be returned to us, and you will be charged a fee of 350 including VAT, as per the post office's regulations.
We aim to refund processed returns within 14 working days. If you haven't received your refund by then, please get in touch with us. Our return address is Waldemar Thranes Gate 72...
Thank you for shopping with Sleeky, and we look forward to serving you again!
Complaints If you find that the product you received is faulty or defective, we're here to help. Simply email us with a clear explanation of the issue. We'll review your complaint and get back to you as soon as possible to resolve the matter. Please remember to return the entire item as it helps us address your concerns more effectively.